At Lingo Nova we are committed to protecting the privacy and security of your personal information at all times. This privacy policy explains how we collect, use, disclose and protect your personal information when you visit the website www.lingonova.co and use our translation services.
Please make sure you read this privacy policy carefully. If you do not agree with the terms as they are set out in this privacy policy, please do not use our services.

1. What information do we collect?

Personal information

When you use our services, you may provide us with some personal information which could include but not be limited to:

- Contact details such as your name, email address, phone number, postal address.

- Account details such as your username and password.

- Billing information such as payment card details, billing address, and transaction history.

- Uploaded documents and other content which you have submitted for translation.

Usage data and analytics

We may also collect some personal information when you access or use the website www.lingonova.co, including but not limited to:

- Log data such as your IP address and browser type.

- Device information such as your operating system.

- Cookies and other tracking technologies.

2. How do we use this information?

We will use the information we have collected from you for various purposes, including:

- Providing and improving the services offered at www.lingonova.co, such as connecting you with translators and completing jobs.

- Processing transactions, sending invoices, and preventing fraud.

- Responding to your enquiries, as well as sending transactional or promotional emails when you have consented to this.

- Understanding usage patterns, as well as troubleshooting and technical issues.

- Fulfilling our legal obligations, such as tax reporting or responding to any requests from public authorities.

3. Who do we share your information with?

We will not share any of your personal information except for in any of the following circumstances:

With translators and service providers:

- We may share your documents and necessary contact details with qualified freelance translators but only when they have agreed to sign non-disclosure agreements.

- We may also employ some third party service providers such as hosting companies or payment processors who help us to deliver our services.

Legal requirements

- We may share your information if we are required by law to do so, or to comply with a court order or government legislation.

- We may share some information to protect our rights, property, or safety.

Business transfers

-In the event the website www.lingonova.co is involved in a merger, acquisition, or asset sale, some of your information may be transferred as part of the transaction. We will notify you of any material changes to your ownership or use of your personal information

4. How long do we keep your personal information for?

We retain your personal information only for as long as is necessary to fulfil the obligations as they have been described in this privacy policy. Any documents which you upload for translation processes are kept as part of our records for a period of five years.

5. How do we keep your personal information safe?

We have a number of administrative, technical, and physical safeguards in place including:

- Encrypting all data in transit.

- Access controls including role-based permissions and secure authentication procedures.

- Security assessments and vulnerability scans.

- Please be advised that no transmission of information over the internet can ever be deemed as entirely secure, so when you send information to us you are doing so at your own risk.

6. What are your rights?

Depending on your jurisdiction you have a number of rights with regards to personal data, including:

- Access and correction of your personal data, where you can request copies of your personal information for any inaccuracies to be corrected.

- Request that we delete your personal information.

- Receive your personal information in a portable, machine-readable format.

- Object or restrict certain processing activities.

- Withdraw your consent for data processing where processing is based on consent.

7. How do we use cookies?

The website www.lingonova.co uses cookies and other similar technologies to collect usage data, remember preferences, and analyse trends. You may manage your cookie preferences through your browser settings, however please be advised that disabling cookies may also affect functionality.

8. Changes

We may make changes to this privacy policy from time to time. We will email you to let you know of any significant changes we have made.

9. Questions

If you have any further questions, please email [email protected]